Training and Enablement Lead – Global Customer Success

Overview

In this role you design and deliver scalable enablement programs for the global Customer Success organization. You align learning with business priorities to improve customer outcomes, adoption, renewal, and advocacy while preserving a consistent global experience. You’ll build and improve onboarding, role-based learning, leadership development, and value realization programs. You will partner across functions to ensure learning drives measurable business impact and supports regional needs.

Pay / Benefits

• competitive compensation package
• excellent benefits
• development opportunities
• supportive and inclusive environment

Responsibilities

• Lead global enablement and development strategy aligned to business priorities and goals
• Identify capability gaps through stakeholder input, assessments, and performance data
• Design, deliver, and improve scalable programs for onboarding, role-based learning, leadership development, and advocacy
• Create and maintain enablement content and resources (training materials, playbooks, guides, digital learning, certifications)
• Facilitate workshops, webinars, and community forums to promote best practices
• Manage learning tools, governance, content updates, and progress tracking for a consistent learner experience
• Measure program effectiveness using feedback, outcomes, and business impact insights; share recommendations with leadership
• Partner with CS leadership, HR, Product, Sales, Marketing, Operations, Support, and SMEs to align enablement with priorities and regional needs

Key requirements

• Bachelor’s degree in related field; advanced degree preferred
• Significant experience leading global enablement or capability-building programs for customer-facing teams
• Strong understanding of Customer Success, lifecycle management, onboarding, and advocacy programs
• Experience across global regions and matrixed organizations with regional customization
• Expertise in adult learning, instructional design, digital learning platforms, facilitation, and program management
• Proficiency with LMS, enablement tools, CRM platforms, and analytics tools (e.g., Workday Learning, Docebo, Seismic, Salesforce, Tableau, Power BI)
• Relevant certifications in L&D, Instructional Design, Coaching, CS, or Change Management preferred
• Ability to work across global teams and time zones; travel may be required
• High proficiency in English; additional languages a plus

• Analytical thinking
• Communication
• Relationship-building
• Workday Learning
• Docebo
• Seismic

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