Advanced Associate, HR Operations

Overview

In this role you coordinate the contracting, deployment and allocation of Assessment Associates to ensure assessment coverage and timely delivery. You will liaise with stakeholders, manage a deployment workforce and maintain accurate records across systems. The position focuses on meeting targets, handling peak periods, and delivering reliable customer support during examinations. You will work in a fast-paced environment with tight deadlines and cross-functional collaboration to support assessment operations.

Pay / Benefits

• overtime paid or time off in lieu
• full-time role
• office hours with weekend flexibility during peak periods

Responsibilities

• Coordinate contracting, deployment and allocation of Assessment Associates for each period to meet forecasted requirements and deadlines.
• Assess requirements and dispatch contracts to ensure full coverage by target dates, while following up on responses and topping up as needed.
• Serve as the customer-facing contact for subject areas and build stakeholder relationships.
• Lead and collaborate with the deployment workforce to meet KPIs and deadlines.
• Maintain customer service focus across the AA group and manage examiner relationships through standardisation and re-standardisation as needed.
• Update and query records across multiple databases and CRM systems to keep information current.
• Familiarise with systems (Gateway, iSeries, Business Objects) to ensure data integrity and system integration.
• Coordinate with other business areas to achieve objectives and assist with ad hoc contracting during peak times.
• Support colleagues in the Deployment team during busy periods and may contribute to specialised deployment areas for visiting examiners or non-AA activities.

Key requirements

• Ability to work effectively to tight timescales (Essential)
• Commitment to delivering against KPIs and business objectives (Essential)
• Strong attention to detail (Essential)
• Experience in a changing environment with multitasking (Essential)
• Experience handling confidential information (Essential)
• Willingness to support colleagues (Essential)
• Understanding of the Education Sector (Desirable)
• IT literacy at an intermediate level (Essential) with MS Word, MS Excel, MS Outlook, MS PowerPoint
• Experience with databases (Desirable)

• customer-focused
• collaborative
• flexible/adaptable
• MS Word
• MS Excel
• MS Outlook

…