Senior Service Advisor

Overview

In this role you will lead the end-to-end service journey in a well-established automotive dealership. You will be the primary contact for customers in the service department, coordinate bookings, and keep clients informed throughout the day. You’ll explain work performed at handover and ethically promote essential maintenance. Your work supports service KPIs and smooth workshop flow, contributing to a high-quality, customer-focused experience. This is a senior, client-facing position that shapes service delivery and customer satisfaction in a respected business.

Pay / Benefits

• competitive salary
• bonus potential
• generous holiday allowance plus bank holidays
• company pension scheme
• staff discounts on vehicles, servicing, parts and related products
• gym membership

Responsibilities

• Act as the main point of contact for customers in the service department
• Coordinate workshop bookings and monitor progress to meet timescales
• Keep customers informed through appropriate communication channels
• Explain completed work at handover and arrange onward mobility when needed
• Promote essential repairs and maintenance professionally and ethically
• Support workflow within the department and assist with complex customer queries

Key requirements

• Experience as a Senior Service Advisor or similar role in a franchised or main dealership (3 years)
• Strong knowledge of aftersales processes and workshop operations
• Leadership capability or experience supporting a Service Manager
• Consistent track record of achieving service KPIs and upselling objectives
• Ability to manage multiple customers and priorities in a fast-paced setting
• Full UK driving licence

• Customer-focused mindset
• Strong communication and interpersonal skills
• Leadership and ability to support a team
• Aftersales processes knowledge
• Workshop operations familiarity
• Ability to interpret service KPIs and metrics

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