GenAI/Agentic Sr. Customer Solutions Manager, EMEA ISV CSMs

Overview

In this role you drive modernization and cloud-native transformation for AWS’s strategic ISV customers in EMEA. You will orchestrate cross-functional teams to deliver measurable cloud outcomes, guiding customers through AWS adoption and large-scale migration programs. You bring hands-on Agentic AI and GenAI expertise to shape prototypes and customer demos, while leveraging a product-minded approach to co-create roadmaps and monetization. You’ll work closely with executives to ensure impactful, secure solutions and a great customer experience.

Pay / Benefits

• Mentorship & Career Growth
• Work/Life Balance
• Flexible working culture

Responsibilities

• Lead large-scale customer programs and migrations with cross-functional stakeholders (Sales, Support, Solutions Architecture, Professional Services)
• Translate strategic initiatives into executable actions and educational/governance plans
• Deliver executive briefings, roadmaps, and go-live events to drive cloud adoption and business outcomes
• evangelize AWS services and influence customer adoption through trusted advisory and delivery excellence
• Co-design customer roadmaps from ideation to production-scale monetization, including governance and education plans
• Drive delivery excellence, change management, and stakeholder buy-in across organizations
• Provide customer-facing leadership and thought leadership to evolve AI/GenAI solutions in customer contexts
• Balance technical delivery with business value, ensuring secure and robust cloud architectures

Key requirements

• Bachelor’s degree in a relevant field with extensive delivery experience
• Experience leading large-scale technical or engineering programs with measurable benefits
• Customer-facing experience engaging executives, technologists, or partners
• Enterprise-scale infrastructure or cloud development programs in related industries
• Experience leading complex AI/GenAI/Agentic business transformations
• Senior-level customer-facing experience and excellent communication skills
• Strong organizational and problem-solving abilities with attention to detail
• Expertise in delivering or consulting on SaaS products and multi-tenant architectures
• Knowledge of driving multi-year cloud adoption journeys and governance

• strong communication skills at executive and project-team levels
• problem-solving and analytical thinking
• stakeholder management and negotiation
• Agentic AI and GenAI expertise (multi-agent orchestration, RAG pipelines, prompt engineering)
• AI-powered coding assistants for accelerating solution development
• SaaS product lifecycle and multi-tenant architecture

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