Advisory Presales Solution Consultant – Public Sector (Higher Education & Healthcare)

Overview

In this role, you will act as a technical sales partner for the Public Sector, translating business needs into technology-based ServiceNow solutions. You’ll work with enterprise accounts to demonstrate the platform’s power, extensibility, and ease of use, guiding deals from discovery toPOC cycles. You collaborate with sales, executives, and delivery teams to articulate business value and influence outcomes. This role offers exposure to senior leaders and opportunities to shape public sector transformation with AI-enabled workflows. You’ll be part of a globally leading cloud platform company that helps customers work smarter and more efficiently.

Responsibilities

• Understand public sector business and technical problems addressed by ServiceNow products (transformation, efficiency, security)
• Interview customers to uncover architecture and needs (in person or remote)
• Partner with sales and strategy planning; lead non-technical discussions to define objectives and value
• Sell the value of the solution beyond features; participate in regional marketing events
• Deliver product demonstrations (standard and tailored) and develop demo scripts
• Develop deep platform understanding to guide customers with best practices
• Respond to RFIs/Proposals; brief customers on roadmaps and POV/POC cycles
• Coordinate with Sales and Professional Services for deployment transition briefings
• Represent ServiceNow as subject matter expert at executive briefings/marketing events

Key requirements

• 6–10 years of enterprise software pre-sales or sales engineering experience
• Experience selling to Public Sector, healthcare and/or higher education exposure
• Experience selling complex multi-product or cross-platform software solutions
• Desirable: ITSM, FM, PPM, DevOps, Agile, HRSD, GRC, Security Operations, ITOM, Cloud/Infrastructure mapping, or related tech and AI integration
• Ability to articulate technical concepts to both technical and non-technical audiences
• Strong communication and presentation skills; experience addressing Enterprise Architecture teams
• Willingness for business travel within UK/US; fluency in English

• exceptional communication
• presentation skills
• ability to work with executive stakeholders
• IT Service Management (ITSM)
• Project Portfolio Management (PPM)
• DevOps

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