Financial Compliance and Direct Payments Manager

Overview

In this role you will lead the financial operations for Adult Social Care, focusing on Direct Payments, invoicing, and compliance with the Care Act 2014. You will manage multi-million budgets, guide service improvements, and provide high-level financial guidance to senior leaders. The role combines strategic planning with hands-on governance, risk, and performance management in a complex, sensitive environment. You will shape how payments, provider cycles and client contributions deliver compliant, cost-effective care. This is a senior, impact-driven position within a forward-looking council.

Pay / Benefits

• hybrid working
• 36 hours per week
• career development opportunities (implied)

Responsibilities

• Lead strategic delivery of Adult Social Care financial operations with emphasis on compliance and stakeholder engagement
• Oversee Direct Payments, Client & Provider Pay Runs, and Client Contributions for accuracy and timeliness
• Manage budgets and expenditure to maximise value for money
• Develop and implement policies and systems aligned with Care Act 2014
• Lead risk management, compliance, and quality assurance to meet standards
• Provide expert financial guidance to senior management, partners, and external bodies
• Lead and develop staff to build a high-performing team focused on outcomes
• Monitor KPIs and drive continuous improvement
• Handle complex, politically sensitive issues including recovery of surplus funds and billing discrepancies
• Maintain relationships with internal teams and external partners; represent the service externally
• Ensure data accuracy, system integrity, and audit compliance

Key requirements

• Knowledge of the Care Act 2014
• Robust understanding of Adult Social Care finance
• Experience managing complex financial services and budgets
• Strong leadership capabilities
• Excellent analytical and stakeholder influence skills
• Experience with budget oversight, income maximisation, and customer satisfaction improvement
• Relevant professional qualifications and degree or equivalent experience

• Strong communication
• Stakeholder engagement
• Negotiation
• Financial management
• Budget oversight
• Data systems like Mosaic or Oracle

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