Director, Product Management

Overview

In this role you will shape Mastercard’s Digital Identity offerings within a matrixed global organization. You identify market opportunities, define product requirements, and drive end-to-end delivery from concept to launch, aligning with engineering, security, and commercialization. You’ll lead cross-functional initiatives to grow trusted digital interactions across merchants, issuers, and wallets. This is a strategic, impact-driven role at the forefront of digital identity and trust ecosystems.

Responsibilities

• Identify emerging customer needs, market opportunities and industry trends to inform product investments
• Develop business cases and strategic recommendations to drive growth and innovation
• Drive delivery of product initiatives from concept through launch and market adoption
• Prioritize identity-related features and align roadmaps with business problems
• Partner with engineering and platform teams to ensure successful execution
• Evaluate build vs. buy vs. partner options for identity solutions
• Support commercialization, market expansion, pilots, and customer engagements
• Define and monitor KPIs, adoption metrics, and product success measures
• Gather customer feedback and competitive intelligence to evolve the roadmap
• Provide data-driven input for investment decisions and prioritization
• Lead cross-functional initiatives and align stakeholders across engineering, legal, security, privacy, regional, and executive teams
• Communicate complex concepts effectively to technical, business, and executive audiences

Key requirements

• Significant experience in Product Management/Development or related fields
• Experience in digital identity, authentication, cybersecurity, payments, fintech, or related areas
• Proven ability to define business requirements and roadmap priorities
• Experience influencing senior stakeholders and leading cross-functional initiatives without direct authority
• Strong commercial mindset with market opportunity assessment experience
• Comfort working in global, matrixed organizations

• Excellent communication and presentation skills
• Stakeholder management and negotiation
• Ability to influence without direct authority
• Digital identity ecosystems and market participants
• Digital wallets, identity verification, authentication, authorization
• Credential lifecycle management and trust frameworks

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