Strategic Account Executive

Overview

In this role you will drive Lightspeed’s growth in the UK by winning strategic, high-value hospitality accounts. As a trusted advisor, you will tailor solutions across Lightspeed’s hospitality platform to meet complex business needs and elevate guest experiences. You’ll work cross-functionally to develop and execute outbound sales strategies, manage the full sales cycle, and build lasting relationships with owners and senior decision-makers. You’ll operate in a fast-paced environment, targeting new business while contributing to wider commercial goals. This is an opportunity to shape adoption of a leading cloud commerce platform in hotels, restaurants, and multi-location chains.

Responsibilities

• Identify high-potential hospitality prospects and demonstrate Lightspeed value for operations and guest experiences
• Develop and execute sales strategies to win key hospitality accounts using Lightspeed solutions
• Maintain a qualified pipeline and promote the Lightspeed K series platform
• Deliver product demonstrations showcasing operational efficiencies and guest experience improvements
• Manage end-to-end sales opportunities from outreach to close, emphasizing integrated payments and efficiencies
• Consistently exceed quarterly and annual sales targets and drive adoption of hospitality technology
• Build relationships with owners, managers and senior decision-makers aligning solutions with business needs
• Leverage analytics and reporting for onboarding and long-term customer success
• Support sales and marketing initiatives to grow Monthly Recurring Revenue (MRR)
• Maintain accurate CRM records and contribute to wider team objectives

Key requirements

• 4+ years’ experience in direct outbound sales with full sales-cycle ownership
• Experience selling IT solutions, software, SaaS, POS systems, or technology in retail/hospitality
• Proven track record of leading high-value negotiations and closing strategic deals
• Strong critical thinking and solution-focused approach to complex problems
• Excellent verbal, written, and presentation skills; ability to influence senior stakeholders
• Relationship-driven with emotional intelligence and active listening
• Experience using Salesforce or similar CRM platforms
• Ability to thrive in a fast-paced, evolving environment with resilience and results-focus

• strong communication
• emotional intelligence
• relationship-building
• Salesforce or similar CRM
• SaaS sales experience
• POS systems experience

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