Account Manager – Mid Market

Overview

In this role you will manage an established mid-market client base, focusing on retention and growth. You’ll build strong relationships with key clients, identify new opportunities, and ensure a superior customer experience. The role sits within the Account Management team and reports to the Mid Market Sales Manager, enabling you to influence profitability and cross-sell within accounts. You will work across internal teams to deliver value and stay ahead in a dynamic tech-enabled telecoms environment. This is a chance to shape long-term client partnerships in a forward-thinking, sustainability-minded business.

Pay / Benefits

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme

Responsibilities

• In-life management of a customer base with relationship building to secure opportunities
• Minimise churn within the account base to under 5%
• Drive cross-selling and product penetration within accounts
• Deliver outstanding customer experience and align with commercial guidelines
• Collaborate with internal teams and stakeholders to enhance customer satisfaction
• Maintain industry knowledge and complete required training
• Develop proactive review strategies for customers and sustain a pipeline for upselling
• Implement retention initiatives to reduce churn and safeguard margins
• Build long-lasting relationships with clients and key stakeholders
• Maintain a positive, collaborative team-oriented attitude

Key requirements

• Telecoms background
• Track record in account management, retention, and revenue growth
• Strong commercial acumen and profitability focus
• Excellent relationship-building and stakeholder management
• Customer-centric mindset with a proactive, team-oriented approach
• Ability to work across internal teams and drive upsell initiatives

• customer-focused
• relationship-building
• team player
• initiative
• telecoms domain knowledge
• industry and market awareness

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