Customer Success Manager, U.K.

Overview

In this role you help senior leaders at landmark brands solve digital problems using Wunderkind’s software. You’ll manage enterprise relationships, design onboarding and strategy, and drive campaign execution and optimization to deliver measurable results. You act as a trusted advisor across cross‑functional teams to ensure customers gain maximum value from the platform. The position sits in a fast‑paced startup environment in Central London, offering a meaningful impact on client marketing strategies. You’ll join a collaborative team that supports growth and innovation in digital marketing at scale.

Pay / Benefits

• unlimited PTO
• 14 national holidays
• Summer Fridays
• Maternity leave
• Paternity leave
• in-office weekly catered lunch

Responsibilities

• Own the success and ongoing relationship of a segment of enterprise customers, including onboarding, strategy development, campaign execution and optimization, and retention
• Develop trusted advisor relationships with customer stakeholders and executives to understand business strategy and success metrics
• Generate innovative, tailored campaign ideas to meet unique client needs
• Advocate for customers internally and collaborate with product, sales, engineering, and design
• Maximize customer value by ensuring effective use of Wunderkind’s full service suite

Key requirements

• 2+ years in client services, account management, or digital marketing
• Proven success in fast-paced, demanding environments
• Excellent communication and emotional intelligence
• Detail-oriented with strong project management and multitasking abilities
• Strong technical skills or ability to quickly learn technical concepts
• Proactive, energetic, and a team-oriented contributor

• relationship building
• effective communication
• emotional intelligence
• proactivity
• digital marketing
• ability to learn technical concepts

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