Head of Delivery Management

Overview

In this role you will lead Datatonic’s UKI delivery, driving high-quality, value-focused outcomes for key accounts. You’ll oversee Delivery Leads and own end-to-end delivery, from solution design and SoW to value realization and renewal management. Working with commercial and technology leaders, you’ll ensure profitable growth, maintain executive relationships, and keep delivery billable through strategic program management of top accounts. You’ll shape transformation programs and foster cross‑functional collaboration.

Responsibilities

• Client engagement and Growth: drive regional growth strategies and client engagement.
• Regional Leadership & Strategy: represent delivery on the London Leadership Team and contribute to regional plans.
• Transformation definition: define large transformation programmes including delivery, operating model design, and change management.
• Commercial process: own delivery margin and efficiency of SoWs, collaborating with Account Manager.
• Top Account growth: retain and grow top accounts, explore new workstreams and renewals.
• Strategic Alignment: build a Delivery leads team delivering active client engagement and value.
• Active client engagement: act as trusted transformation partner and track ROI.
• Delivery success and profitability: measure delivery success through account growth and ROI tracking.
• Financial Accountability: own regional delivery KPIs with focus on GM.
• Planning & Staffing: coordinate with Delivery Operations on project planning, staffing, utilization, and margins. Own hiring pipeline and contractor needs.
• Team and Organisational Development: coach and mentor Delivery Leads for consistent delivery methodologies.
• Senior Program Management (Billable): lead delivery for large-scale accounts with complex workstreams and senior stakeholder management.

Key requirements

• 10+ years of experience in consulting or programme management in professional services or a consulting firm.
• Proven experience managing a team.
• Deep understanding of financial modeling for professional services (GM calculations and utilization).
• Expertise in Agile and Waterfall methodologies.

• Negotiation
• Conflict Resolution
• Accountability
• Technical literacy in Data & AI and Cloud lifecycles for vetting technical SOWs
• Planning & staffing with capacity planning concepts
• Understanding of SOW approvals and commercial processes

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