GTM Business Operations Analyst

Overview

In this role you will design and scale GTM operations to support Sales, Customer Success, Marketing, Onboarding, Pricing & Billing. You’ll identify inefficiencies, redesign processes, and implement scalable solutions that enhance customer and employee experiences in a fast-moving SaaS environment. You collaborate across functions to reduce friction and drive measurable impact on operational performance. This position offers exposure to cross-functional projects, automation, and iterative process improvement within a growing fintech software company.

Pay / Benefits

• Competitive salary
• Private healthcare for you and family
• Pension scheme
• Flexible working options
• 60 days’ work anywhere
• Annual learning budget

Responsibilities

• Process design & optimisation across GTM functions; collaborate with stakeholders to simplify workflows and improve scalability.
• Operations monitoring: analyse data and feedback to identify opportunities and support business cases for change.
• Exception management: identify recurring friction, establish controls and standardised processes to reduce issues.
• Special projects & new initiatives: support the launch of new GTM motions and coordinate cross-functional delivery.

Key requirements

• Relevant experience in a Business Operations, Operations Analyst, Business Analyst, RevOps, Consulting, or similar role.
• Strong process-oriented mindset with the ability to identify inefficiencies and design scalable improvements.
• Experience working cross-functionally in fast-paced operational environments.
• Strong problem-solving and organisational skills with attention to detail and ability to manage multiple initiatives.
• Experience with operational systems and technology platforms such as Salesforce or similar business systems.
• Ability to translate business problems into structured operational solutions.
• Strong communication and stakeholder management skills, with the ability to collaborate across business and technical teams.
• Experience documenting and mapping processes using flowcharts or process maps; experience with spreadsheets and reporting tools.

• Strong communication
• Stakeholder management
• Problem-solving
• Salesforce or similar business systems
• Process mapping (flowcharts, process maps)
• Spreadsheets and reporting tools

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