Senior Enterprise Support Manager, Strategic Industries – Global Financial Services

Overview

In this role, you guide and lead a team that serves AWS’s largest financial-services customers, ensuring smooth cloud operations and strategic collaboration. You translate business needs into technical and operational plans, advocate for customers within AWS, and drive prioritization of improvements. You engage executives to align on risk, incidents, and roadmap trade-offs, while shaping the customer experience during complex deployments. You help customers realize cost savings and rapid innovation available in the cloud, at scale.

Pay / Benefits

• inclusive culture
• mentorship and career growth
• work-life balance and flexibility
• world’s most comprehensive cloud platform
• opportunity to influence product roadmap
• diverse experiences encouraged

Responsibilities

• Champion enterprise customers as their voice within AWS
• Develop and lead a team that resolves technical issues with AWS engineers
• Participate in deep architectural discussions for cloud deployment success
• Help define IT/business processes aligned with cloud deployments
• Engage with directors and C-levels to translate needs into plans
• Collaborate with AWS leadership to influence product roadmap
• Provide detailed service-disruption reviews and pre-launch planning
• Lead operations reviews with customers to optimize AWS experience

Key requirements

• 7+ years leading/managing technical teams
• Experience creating/improving processes
• Experience driving projects to improve support processes and technical support
• Experience hiring, developing, and managing high-performing teams
• Experience communicating across technical and non-technical audiences, including C-level
• Experience stakeholder management across varied levels
• Experience developing customer relationships and influencing decision-makers
• Experience in strategic planning

• strong communication and presentation skills
• stakeholder management
• leadership and mentoring
• cloud computing expertise
• technical account management
• architecture discussions and design for cloud deployments

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