YouTube Partner Operations Manager (Multiple Languages)

Overview

In this role, you deliver high-touch operational support to YouTube partners, troubleshooting complex issues to optimize platform performance. You’ll collaborate with internal teams and partner-facing groups to conduct deep-dives, share actionable insights, and drive partner growth. You’ll identify bottlenecks, analyze partner health metrics, and help scale processes. As a YouTube product expert, you’ll help resolve bugs and document learnings to reduce support volume. This role combines operations, product knowledge, and cross-functional advocacy to improve the partner experience.

Responsibilities

• Provide high-touch support to YouTube partners via email and direct engagement
• Troubleshoot complex technical issues and resolve product-related problems
• Collaborate with Partner Managers, Partner Engineers, and internal teams to conduct account deep-dives
• Share actionable insights to accelerate partner growth and improve performance
• Analyze root causes to remove workflow bottlenecks and enhance team efficiency
• Monitor partner health using quantitative and qualitative metrics to guide strategy
• Develop deep product expertise and work with Product/Engineering to fix bugs and document case studies
• Advocate for partners with cross-functional teams to drive product solutions and process improvements
• Identify opportunities to scale operational initiatives and reduce consult volumes
• Potentially specialize as SME in areas like Content ID, Creator Shopping, or Music
• Work with other partner-facing teams to enhance partner happiness and growth

Key requirements

• Bachelor in Technical or Business field or equivalent practical experience
• 2 years in technical customer support or client services, including troubleshooting
• 2 years in project or program management with external executive stakeholders
• Fluent in English, Arabic, French, and Spanish for regional client relationship management

• Navigating ambiguity with minimal guidance
• Clear articulation of complex topics to stakeholders
• Proactive problem-solving and innovation mindset
• Troubleshooting complex technical issues
• Root-cause analysis and diagnosis
• Synthesis of technical data to inform product and process improvements

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