Customer Contracts Manager

Overview

As Customer Contracts Manager, you will oversee the end-to-end customer experience from order to delivery, ensuring contracts are delivered on time, to cost, and to quality. You will coordinate cross-functional activity with Engineering, Operations, Quality, and Supply Chain to translate requirements into clear specifications and resolve issues. The role focuses on maintaining high customer satisfaction and managing contract changes in a complex manufacturing environment. You will engage with senior stakeholders and high-profile customers, supporting the business’s mission to evolve sustainable mobility.

Pay / Benefits

• competitive salary
• pension
• wellbeing support
• cycle to work scheme
• enhanced maternity and paternity benefits

Responsibilities

• Manage end-to-end contract lifecycle from order won to completion
• Translate customer requirements into clear specifications
• Manage changes and resolve issues to maintain satisfaction
• Coordinate cross-functional activity across Engineering, Operations, Quality, and Supply Chain
• Ensure contractual commitments are met on time, to cost, and to quality
• Engage with customers and senior stakeholders

Key requirements

• Commercial or contract management experience
• Strong communication skills
• Ability to manage multiple contracts and priorities in a manufacturing environment
• Attention to detail and right-first-time mindset
• Ability to work autonomously and in a team
• Experience engaging with senior stakeholders and high-profile customers

• customer-focused
• organised
• under pressure
• bus industry knowledge (bonus)
• vehicle specifications knowledge (bonus)
• experience with PDI or factory visits (bonus)

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