Senior Manager, Salesforce Data Cloud and Agentforce, Deloitte Digital

Overview

As a Salesforce Data Cloud and AgentForce Solution Architect at Deloitte Digital, you will design and implement scalable data-driven solutions across Sales, Service, and Commerce Clouds. You’ll lead end-to-end delivery, shaping data models, integrations, and AI-enabled workflows while ensuring governance and security. You’ll collaborate with cross-functional teams to translate complex requirements into actionable Salesforce-based architectures. This role offers the chance to influence high-impact customer experiences for iconic brands in a supportive, innovative culture.

Pay / Benefits

• hybrid working (London or Manchester)
• career development and world-class skills
• focus on wellbeing
• collaborative culture
• impact-driven work
• flexible work arrangements

Responsibilities

• Develop, deploy and optimize Salesforce Data Cloud instances with Sales, Service and Commerce Clouds
• Lead end-to-end project delivery from analysis to testing and performance
• Identify and mitigate technical design and data model risks
• Participate in technical design, data model workshops with engineers and stakeholders
• Translate technical requirements into business narratives and present to executives
• Leverage new Salesforce features to improve solutions and document technical work
• Lead client discovery sessions for Salesforce Data Cloud requirements and act as a technical resource
• Design, maintain data models, segmentation, architecture, and technical specs for workstreams
• Guide development teams and maintain architectural integrity of solutions
• Manage workstreams in large-scale Salesforce Data Cloud implementations
• Design and integrate Agentforce-powered AI capabilities to enhance automation and engagement
• Develop Generative AI workflows aligned with Salesforce Trust Layer security and compliance
• Apply Agentic AI best practices for orchestrating multi-step Salesforce processes across Clouds
• Identify AI-specific data usage, bias, and model risks and implement mitigations
• Stay informed on Salesforce AI ecosystem features and identify value opportunities

Key requirements

• Salesforce Data Cloud Consultant with end-to-end implementation experience
• Agentforce Specialist certification with 1–2 client POCs
• Salesforce Admin certification
• Platform App Builder certification and experience implementing Salesforce Flows
• Strong presentation skills for technical and non-technical audiences

• collaborative
• problem-solving
• proactive
• Salesforce Data Cloud
• Sales Cloud
• Service Cloud

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