Company: The Bank of New York Mellon
Location:
Job Description:
Overview
In this role you will support a specialized client base by applying analytical judgment and effective communication to deliver high-quality service. You will leverage knowledge of BNY services to address client needs and contribute to business development. You’ll participate in initiatives to improve the client experience and may guide junior team members. This position sits within the Conventional Trust Platform in Manchester, offering opportunities to influence client outcomes and efficiency through process improvements.
Pay / Benefits
- competitive compensation
- benefits and wellbeing programs
- flexible global resources
- paid leaves
- paid volunteer time
Responsibilities
- Analyze information using intermediate problem-solving and judgment
- Deliver high-quality service to a specialized client base through strong communication
- Leverage understanding of broader BNY services and offerings
- Apply knowledge of client issues to support business development
- Participate in internal activities to improve the client experience
- Recommend process improvements
- Provide guidance and review work of team members
- Contribute to achieving team objectives
Key requirements
- Bachelor’s degree or equivalent experience
- Ability to work under pressure and meet tight deadlines
- Good communication skills, comfortable with phone and MS Teams
- Proficiency in MS Office (Outlook, Excel, PowerPoint)
- Experience using digital tools
- clear communication
- ability to work under pressure
- team collaboration
- MS Teams
- MS Office (Outlook, Excel, PowerPoint)
- Digital tools
…
Posted: October 1st, 2026