Business Development Manager (Global) – Retail Solution

Overview

In this role you will cultivate strategic, durable partnerships with SGS’s global clients, especially at Director and VP levels, and drive revenue growth across regions. You will align client needs with SGS capabilities, oversee global program delivery, and manage complex, multi-service engagements. You will lead cross-functional collaboration to ensure KPIs are met, while mitigating risk and elevating client satisfaction. This is a high-impact, globally distributed role suited for a proactive deal-maker who shapes long-term partnerships.

Pay / Benefits

• Hybrid working model
• Benefits platform
• Campus for continuous learning
• Multinational, diverse environment

Responsibilities

• Develop and manage long-term partnerships with global clients and key international accounts
• Identify new revenue opportunities within the client base and drive upsell/cross-sell across regions
• Oversee global, complex client projects ensuring contractual obligations and client expectations are met
• Represent SGS at senior client levels (Director/VP) and report performance to client leadership
• Create and implement a Global Key Account Development Plan aligned to client drivers
• Coordinate with SGS network and global Technical Competence Team for smooth project delivery
• Lead negotiations on Global Master Agreements/Global Frame Agreements with Global Partners
• Identify risks to performance and client satisfaction and implement mitigation and escalation paths

Key requirements

• Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services and solution-based environments
• Proven hunter sales background with success in new business acquisition and account growth
• Experience shaping a global business development strategy and scalable sales approaches across regions
• Experience selling multi-service offerings across multiple customer needs
• Established professional network within retailers and/or consumer brands in Europe (preferred)
• Experience selling into multinational or cross-border environments with international stakeholders
• Negotiation experience with Global Master/Frame Agreements (mandatory)
• Fast-paced, target-driven experience with multiple opportunities and priorities
• Fluent English; additional European languages advantageous

• Client-focused communication
• Cross-cultural collaboration
• Strategic thinking
• Global account management
• Strategic business development
• Project coordination across regions

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