HR Advisory Manager, HR Advisory Service

Overview

In this role you will provide Tier 2 HR advisory and case management on employee relations, leading a small HR support team to deliver high-quality service. You will partner with stakeholders to resolve complex ER matters, while driving continuous improvement and operational efficiency. You will lead development of the HR Senior Assistants and ensure SLA adherence in a fast-paced, collaborative environment. This position combines people leadership with expert ER guidance to support business outcomes and risk management.

Pay / Benefits

• hybrid working policy
• development opportunities
• focus on wellbeing
• collaborative culture
• supportive environment
• role in a global professional services firm

Responsibilities

• Provide trusted ER advice to HR, business stakeholders and employees on performance, misconduct, grievances, and related cases.
• Oversee quality of ER case management and escalate complex matters to resolution when needed.
• Lead, mentor and develop a geographically dispersed HR Senior Assistant team (up to 10), ensuring resource alignment and meeting service levels.
• Drive team performance, participate in recruitment, onboarding and training, and review Service Level Expectations (SLE) with improvement actions.
• Foster continuous improvement and process optimization, streamline HR processes, and leverage technology (e.g., ServiceNow).
• Ensure accurate record-keeping for ER matters and support change initiatives within HR and the wider organization.

Key requirements

• Comprehensive knowledge of UK Employment Legislation and ability to interpret policies, mitigate risk and ensure compliance.
• Proven track record of managing complex Employee Relations cases from start to finish (performance, misconduct, grievance).
• Experience leading a geographically dispersed HR team and driving collaboration and results.
• Strong commercial awareness and risk management with ability to adapt recommendations to the environment.
• Proactive initiative with a lessons-learned approach to case management.
• Excellent written and verbal communication, stakeholder influence, and relationship-building with senior stakeholders.
• Willingness to streamline processes, enhance efficiency and support HR transformation.
• Strong data integrity mindset and proficiency in HR systems (SAP and ServiceNow) and MS Office.

• strong communication
• stakeholder influence
• collaboration
• SAP
• ServiceNow
• Microsoft Office

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