Immigration Service Line – Immigration Leadership Team Operations Support – Manager

Overview

In this role you support the Chief of Staff and the Immigration Global leadership Team, blending executive assistance with data management and BI. You will gather, analyze, and present data to inform decisions while ensuring smooth operational flow for the immigration leadership group. The position offers exposure to firm-wide operations and involvement in performance monitoring and strategic initiatives. You will work closely with cross-functional teams to drive data-driven insight and organize leadership activities with discretion and rigor.

Responsibilities

• Maintain and update key business performance databases and dashboards
• Extract, compile, and analyze data from finance and sales systems
• Create and maintain data sources for forecasting and analysis
• Track and report service line metrics including client satisfaction, pipeline, portfolio data, and some financial data
• Prepare data visualizations and presentations for management meetings
• Maintain accuracy and integrity of management information
• Generate ad-hoc reports and analysis for Chief of Staff or leadership
• Identify data quality issues and coordinate resolution with relevant teams
• Assist with meeting preparation, agendas, papers, and briefing documents
• Attend meetings, take minutes, and track action items
• Keep the service line SharePoint up-to-date and useful for the Immigration Leadership Team
• Provide support to Immigration Country leaders with ad hoc questions
• Support delivery of service line projects and strategic initiatives
• Track project milestones, deadlines, and deliverables
• Draft internal communications, presentations, and documents

Key requirements

• Experience in business support, data analysis, or executive assistant role
• Proven experience with data, reporting, and business information analysis
• Experience in professional services (law, accounting, consultancy)
• Track record of managing multiple priorities and meeting deadlines
• Experience supporting senior management or executives
• Advanced Excel (pivot tables, VLOOKUP, formulas) essential
• PowerPoint proficiency for professional presentations
• Word and Outlook competency
• Ability to learn new software quickly
• Familiarity with data visualization tools (Power BI, Tableau) advantageous
• Comfort with large datasets and databases
• Excellent analytical skills and attention to detail
• Strong organizational and time management
• Clear written and verbal communication
• Independent working style and problem-solving mindset
• Discretion and confidentiality
• Proactive and adaptable to changing priorities

• Attention to detail
• Strong communication
• Proactive and self-motivated
• Advanced Excel (pivot tables, VLOOKUP, formulas)
• PowerPoint
• Word

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