Head of Service Operations

Overview

As Head of Service you will lead the strategic direction of the service function across multiple sites, shaping a scalable operation to support rapid growth. You will drive operational performance, profitability, and the integration of acquired businesses, while developing key customer partnerships. This role sits at the core of a growing engineering-focused company and offers a chance to influence revenue streams and service excellence. You will collaborate with the COO and cross-functional teams to deliver sustainable, long-term impact. This is an opportunity to shape a high-impact division during a pivotal growth phase.

Pay / Benefits

• Specialist Training
• Technical Progression
• Company Benefits

Responsibilities

• Lead and develop the Service function across multiple sites
• Drive operational and commercial performance
• Grow recurring revenue and strengthen customer partnerships
• Conduct occasional UK customer visits
• Own the integration and post-merger alignment of acquired businesses
• Report to the COO on service performance and strategic direction

Key requirements

• Service, Operations or Aftermarket leadership experience
• Background in engineering, industrial or manufacturing sectors
• Strong commercial awareness
• Full UK Driving Licence

• leadership
• stakeholder management
• customer relationship management
• technical service team leadership
• operational improvement
• multi-site service operations

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