Lead Delivery Manager

Overview

In this role you lead and manage run and change service delivery for a client portfolio within Computacenter, ensuring commitments are met across service levels and finances. You will steer a mix of direct reports and matrix teams, maintaining governance to satisfy customer and internal targets. The position involves engaging with stakeholders, driving continuous improvement, and delivering value through effective change and service management. You will operate in a global client context with UK focus, including on-site presence and security clearance requirements. This is a chance to shape delivery capability and contribute to a unified, customer‑centric team.

Responsibilities

• Lead delivery of run and change services to meet customer and organisational promises
• Objectively manage performance of internal and partner delivery teams
• Drive efficiency and effectiveness of delivery processes and services
• Identify and mitigate delivery risks and commercial implications
• Lead change delivery for customers and coordinate cross‑unit delivery
• Support account strategy and present a joined‑up team to the customer
• Contribute to communications plans for customer and internal audiences
• Assist in contract changes, schedules, and compliance management
• Manage account finances, forecasting, and cost control
• Engage with senior stakeholders to define and support engagement strategy
• Perform line management for direct reports and ensure engagement and development
• Support capacity and succession planning and talent development
• Contribute to the account’s communications strategy across media

Key requirements

• Experienced practitioner in IT Service Management
• Knowledge of ITIL, possibly Expert status
• Understanding of how IT services fit customer business and add value
• Team-oriented with ability to lead cross-functional groups
• Ability to communicate effectively to different stakeholders
• Awareness of inclusive, collaborative leadership and driving a One Customer One Team approach
• Storytelling ability to present service performance and improvements to varied audiences

• Collaborative
• Inclusive
• Inspiring
• ITIL (expert status possible)
• ITSM
• Service delivery improvement

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