Senior Account Manager

Overview

In this Senior Account Manager role within Global Payment Solutions, you manage a portfolio of GPS clients to ensure superior service globally. You act as the main service contact for complex queries, safeguarding client satisfaction and driving commercial outcomes through strategic relationship management. You oversee query execution, treasury and cash management initiatives, and opportunities to enhance the client experience. You work with cross-functional teams to reduce service queries, speed processing, and expand wallet share while aligning with HSBC’s global objectives.

Responsibilities

• Manage liquidity and cash management needs for a portfolio of financial institutions, multinationals, and local corporates
• Maintain relationships with key influencers in client treasury/finance organizations
• Retain annual revenue and drive client growth within your portfolio
• Identify opportunities to deliver client service excellence locally and regionally; manage risks and issues
• Resolve assigned queries and oversee completion of global and local queries
• Understand cash management products and related risks; communicate complex information simply
• Coordinate projects focused on client retention and global setups (e.g., GBS/TWIST billing, file format conversions, Connect Digital migration)
• Review client activity and opportunities to improve client experience (reduce queries, streamline processing, enhance data/security)
• Provide analysis and recommendations to senior management on client focus, attrition, and engagement
• Monitor service levels and implement remedial actions as needed
• Balance competing stakeholder demands in a dynamic, multi-stakeholder environment
• This is a hybrid role with occasional travel as required
• Lead or support global client relationships depending on geography and complexity

Key requirements

• Strong knowledge of local and global cash management, clearing services, products, and techniques
• Proven ability to identify and meet customer needs through a broad product/service mix
• Ability to understand a customer’s business and operational fundamentals
• Business acumen and commercial awareness including regulatory issues
• Excellent written and verbal communication; ability to present clearly and build relationships with stakeholders
• Ability to thrive in a complex matrix with multiple stakeholders
• Comfort in a fast-paced, evolving environment with changing communications and technology
• Strong time management, analytical, planning, and organizational skills
• Capabilities to manage multiple time-sensitive tasks

• strong communication and presentation skills
• relationship-building and stakeholder management
• analytical thinking and problem solving
• cash management knowledge
• risk identification and mitigation in client relationships
• data interpretation and ability to propose improvements

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