Assistant Manager

Overview

In this role you lead a store team to deliver retail excellence and engaging customer experiences aligned with The Body Shop’s activist, purpose-led brand. You work with the Shop Manager to drive sales, campaigns, and community activism, shaping a customer-centric store environment. You’ll solve problems, use data to steer performance, and develop your team to strengthen brand loyalty. This opportunity combines leadership, purpose-driven work, and growth within a values-led retailer.

Pay / Benefits

• Benefits start within your first month
• Comprehensive onboarding
• Training hours for you & your team
• 50% product discount
• 30% on Gifts
• Freebies with new launches

Responsibilities

• Lead and collaborate with a motivated team to serve customers effectively
• Shape a customer-focused store experience through products, campaigns, and activism
• Solve problems proactively using available resources
• Communicate clearly and serve as a flexible role model for the team
• Develop customer loyalty to strengthen The Body Shop brand
• Partner with Shop Manager to achieve sales and performance targets
• Manage stock and monitor change, leveraging KPI data for business decisions
• Identify and attract high-potential candidates and develop team members
• Show interest in learning about the beauty market, competitors, and products

Key requirements

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving & communication skills
• Experience using data (KPI’s) to make sound business decisions (preferred)
• Comfortable with Microsoft Office Suite
• Work flexible hours including holidays, nights, and weekends
• Flexibility to work across Sunday to Saturday

• communication
• problem solving
• collaborative mindset
• leadership
• Microsoft Office Suite
• Data-driven decision making

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