Mental Health Adviser, Casework

Overview

In this role you will provide specialist one-to-one support to students facing enduring or complex mental health difficulties, including those in crisis. You will manage a caseload, assess needs, and apply solution-focused interventions while coordinating with internal and external partners. The position emphasizes safeguarding, risk management, and collaboration to help students engage with their studies. This role offers a chance to influence mental health support across the university and contribute to a welfare-first culture.

Responsibilities

• Provide specialist interventionist support to students with enduring or complex mental health difficulties or in crisis
• Maintain and manage a caseload with professional standards, escalate risks as needed
• Develop referral routes to internal and external support services
• Support students in crisis and liaise with internal/external services
• Help students understand the impact of mental health on study engagement and progression
• Promote mental health and wellbeing and provide expert advice and staff training
• Work with internal and external stakeholders to reduce barriers to academic engagement

Key requirements

• Experience providing one-to-one support to adults with mental health, emotional, or psychological difficulties
• Experience in a multiagency environment and building effective relationships
• Ability to assess needs and apply solution-focused interventions
• Experience managing caseloads and maintaining records with data protection
• Experience delivering mental health awareness training and supervising colleagues
• Strong communication skills, both written and spoken
• Ability to work independently, make timely decisions and escalate when needed
• Commitment to excellence in working with a diverse student population

• empathetic listening
• effective influencing and negotiation
• facilitation and conflict resolution
• Mental health assessments
• Risk assessment and management
• Solution-focused interventions (SFT)

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