Account Director (Citibank)

Overview

In this role you drive Citi account growth by managing executive relationships and positioning the vendor as a strategic partner. You will own Citi communications, hunt for new opportunities, and collaborate with leadership to execute an effective account plan. The role combines client leadership with business development to expand time-and-material consulting and bespoke projects. You work in a high-growth, relatively small services company context and must navigate near-shore delivery in Ireland.

Responsibilities

• Manage executive relationships with Citi stakeholders for ongoing services and revenue
• Own Citi account communications and take the lead in client interactions
• Position the vendor as a strategic partner to Citi through capabilities evangelism
• Identify and pursue new opportunities and areas to expand services for Citi
• Grow the opportunity pipeline and overall account revenues
• Collaborate with the executive team to develop and implement a successful account plan

Key requirements

• Experience selling to Citi and familiarity with their internal structures
• Experience selling software services / ITO / IT or Network Systems Integration Services
• Ability to work with presales solutions architects to deliver compelling service pitches
• Experience selling for near-shore delivery from a European base (Ireland)
• Entrepreneurial flair suitable for a small, high-growth services business
• High emotional intelligence, empathy, and interpersonal skills
• Independent, professional demeanor with strong communication skills
• Solid knowledge of business development and pipeline reporting
• Detail-oriented with a goal-oriented mindset

• emotional intelligence
• empathy
• interpersonal skills
• software services sales
• ITO / IT services
• IT or Network Systems Integration Services

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