Chief Customer Support & Care Leader

Moneybox is seeking a Head of Customer Support & Care to lead and scale the Support, Care and Training & Onboarding teams as Moneybox grows. The role combines strategic operational leadership with a strong focus on customer outcomes and compliance.

You will design and execute a 12–18 month strategy for Support & Care, driving capacity, performance, and the adoption of AI and automation to improve speed and quality of service. Collaboration with Product, Engineering and Compliance is essential.

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