Sales and Administration Coordinator – Interior Design – Fulham

Sales and Administration Coordinator – Interior Design – Fulham

This boutique luxury textiles company in Fulham is looking for a proactive, hardworking, enthusiastic Administrator to support the sales team and help the MD. They are a small, close-knit team and it is a wonderful environment to work in. They need someone in the office 5 days a week, who enjoys helping out wherever they are needed and with some experience within an office.

It would suit someone organised and dependable who takes pride in doing things properly, enjoys a varied day and wants to work somewhere small enough that their contribution is visible.

Key responsibilities

Order administration

• Process orders from receipt through to delivery, checking specifications, quantities and pricing before they go to production
• Raise and issue quotations and invoices
• Track order progress and keep clients updated on lead times and delivery dates
• Liaise with production and logistics to resolve delays or discrepancies
• Maintain accurate records in our systems, including client details, order history and pricing

Client service

• Act as the first point of contact for incoming enquiries by telephone and email, responding promptly and passing on genuine sales opportunities to the sales team
• Handle straightforward client questions independently – stock availability, delivery timing, care instructions, reorders
• Manage aftercare, including returns, replacements and any quality issues

Sales support

• Prepare presentation materials, price lists and project documents for client meetings
• Keep the client database current, including contact records and follow-up notes
• Help coordinate trade events, client visits and marketing mailings

Support to the MD

• Manage the MD’s diary, including client meetings, supplier visits and travel
• Arrange travel and accommodation, and prepare itineraries
• Draft and format correspondence, presentations and documents
• Prepare papers and follow-up actions for meetings, and keep track of what has been agreed
• Handle expenses, purchase orders and supplier invoices, and liaise with our bookkeeper or accountant as needed
• Take on ad hoc projects and research as they arise

About you:

Essential

• Some administration, customer service or order processing experience
• Meticulous attention to detail
• Confident written and spoken English, and comfortable dealing directly with clients
• Well organised, able to hold several jobs at once and see each one through
• Competent with Excel, email and order or stock systems, and quick to pick up new ones
• Happy working in a small team where everyone does a bit of everything

Desirable

• Experience in interiors, textiles, luxury goods or another premium product business
• Familiarity with selling to interior designers, architects or the trade
• Experience with a CRM or order management system
• An eye for presentation and an interest in design

Salary: £28-32k

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