Customer Service Administrator

Company: MTrec Ltd
Apply for the Customer Service Administrator
Location: Newcastle upon Tyne
Job Description:

Rewards & Benefits on Offer;

  • Immediate start date

  • Monday – Friday working hours

  • Friendly and supportive working environment

  • You will be working with blue chip clients

  • Easily accessible offices

Working hours;

  • Monday – Friday between 8am – 4:30pm

The Company you will be working with;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.

The Role you will be doing;

  • Processing customer orders

  • Deal with general queries and redirect to the appropriate department/colleagues where necessary

  • Greet visitors

  • Answer and direct incoming calls

  • General administration tasks such as photocopying, filing and scanning

  • Communicating with clients and associates as and when required

  • Paperwork/goods flow internal and external

  • Enter and extract data from PEPs

  • Submitting prescriptive orders and arranging deliver/collection to patient

  • Ensure patient confidentiality is maintained

  • Support the CS team as and when necessary

  • Follow up on progress of orders within Manufacturing

About You;

  • Previous customer service and administration experience is essential

  • Experience using Microsoft Office packages

  • Strong communication skills

  • Professional telephone manner

  • Good organisational skills

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Posted: October 1st, 2026