Customer Experience & Resident Engagement Lead

Company: DigiKape
Apply for the Customer Experience & Resident Engagement Lead
Location: Sutton
Job Description:

DigiKape is seeking a strategic People & Places Lead (BAND7C) for management to shape the customer experience across housing services. You will lead the Customer Experience, Allocations and Customer Resolutions teams, driving service quality and policy compliance.

The role requires strong leadership, data literacy and collaboration with EMT and SLT to improve resident engagement, equality and inclusion, and value for money while delivering continuous service improvements.

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Posted: October 1st, 2026