Hybrid Customer Support Technician – End-to-End Fault Resolver

Gamma is seeking a Customer Support Technician to join the Manchester-based managed services team in a hybrid role. You will own customer faults from report to resolution, using diagnostic skills and collaboration with other teams to deliver excellent service across all touchpoints.

The role emphasizes willingness to learn, strong communication, and a proactive approach to problem solving within a busy contact centre environment.

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