Global Customer Support Lead – AI-Driven & Incident Expert

Company: Borderless Immigration
Apply for the Global Customer Support Lead – AI-Driven & Incident Expert
Location: London
Job Description:

Borderless Immigration is seeking a Customer Support Lead to design scalable support operations and lead a distributed team across London and the Philippines. You’ll own incident management, implement AI-powered workflows, and drive customer-focused improvements in a fast-growing immigration tech platform.

The role requires strong leadership, hands-on automation experience, and the ability to partner with Product and Engineering to address customer pain points across multiple time zones.

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Posted: October 1st, 2026