Company: Scottish and Southern Electricity Networks
Location: Perth
Job Description:
SSEN Distribution, part of SSE, is seeking a Workforce Management Specialist to own scheduling and intraday planning for a 24/7 omni-channel contact centre. You will work with the WFM team to balance demand, service levels, and regulatory compliance while supporting the rollout of Amazon Connect.
The role is based at Havant or Perth, with 50% of time in the office, and offers flexible first options. A strong WFM background and knowledge of UK regulations are essential.
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Posted: October 1st, 2026