Attendance Support and Family Liaison Officer

JOB DESCRIPTION

JOB TITLE: Attendance Support and Family Liaison Officer – Dundonald HS

GRADE: Executive Officer, SCP17-20

REPORTS TO: Leader of Pastoral Care

JOB PURPOSE

The Attendance Support and Family Liaison Officer will play a central role within the pastoral team, supporting the monitoring, maintenance and improvement of pupil attendance, punctuality, engagement, and overall wellbeing.

The post-holder will combine robust attendance tracking and intervention work with a nurture-informed, relational approach, supporting pupils and families to overcome barriers to learning both inside and outside school. The role will contribute to improving attendance outcomes and enabling pupils to achieve their full academic and personal potential.

This will involve delivering needs-led, holistic programmes of support, working closely with pupils, parents, school staff, and external agencies to develop a coordinated, wraparound approach.

MAIN DUTIES AND RESPONSIBILITIES

1. Attendance Monitoring, Recording and Compliance

• Ensure the accurate recording of pupil attendance on SIMS, including daily verification of AM and PM registers.
• Monitor registers to identify unexplained absences (e.g. N codes) and ensure they are updated appropriately.
• Ensure attendance codes are used correctly, in line with school and EA guidance.
• Maintain accurate and confidential attendance records in line with GDPR requirements.
• Record all interactions with pupils, parents and staff related to attendance.

2. Data Analysis and Reporting

• Analyse attendance data on a weekly, monthly and annual basis.
• Identify trends including persistent absence, lateness, and patterns across groups of pupils.
• Provide regular reports to Heads of Year and the Pastoral Leader.
• Use data to inform targeted interventions and evaluate their impact.
• Monitor statistics including referrals to external agencies (e.g. EWS, counselling services).

3. Pupil Support and Mentoring

• Develop one-to-one mentoring relationships with targeted pupils.
• Identify pupils with attendance concerns and provide tailored support.
• Deliver small group interventions to improve engagement, resilience, and mindset.
• Design and implement needs-led programmes to reduce barriers to learning.
• Support pupils in setting and reviewing attendance targets.
• Recognise and celebrate improvements through attendance rewards systems.
• Maintain engagement with vulnerable pupils where appropriate.

4. Family Engagement and Support

• Build positive, trusting relationships with parents/carers.
• Communicate regularly with families regarding attendance concerns via phone, written communication and digital platforms.
• Arrange and lead meetings with parents and pupils to identify barriers and agree action plans.
• Conduct home visits to strengthen home–school links and support improvements in attendance.
• Develop and facilitate parental support initiatives, including:
  • Parenting support groups
  • Training opportunities
  • Access to resources that support engagement with education
• Establish a school-based parent resource point where appropriate.

5. Attendance Intervention and Strategy Implementation

• Work collaboratively with the pastoral team to implement the school attendance strategy.
• Develop individual attendance action plans for pupils.
• Lead or contribute to attendance panels for pupils at risk (e.g. below 85%).
• Coordinate interventions to address persistent absence and disengagement.
• Use a range of strategies to overcome barriers to attendance and achievement.
• Coordinate provision of work for pupils unable to attend due to exceptional circumstances.

6. Partnership Working

• Liaise closely with:
  • Heads of Year
  • Pastoral Leader
  • Pastoral Assistant
  • Form Tutors and teaching staff
  • Classroom Assistants and support staff
  • Senior Leadership Team
• Work in partnership with external agencies including:
  • Education Welfare Service (EWS)
  • Social services
  • Counselling services and other support agencies
• Complete referrals to appropriate services where required.
• Develop and maintain links with community organisations to enhance support provision.
• Promote an integrated, holistic and multi‑agency approach to supporting pupils and families.

7. Home–School–Community Links

• Strengthen communication between home, school and external agencies.
• Promote active collaboration to support vulnerable pupils.
• Support the development of a positive culture that values attendance and engagement.
• Encourage family involvement in school life and pupil progress.

8. Pastoral and Relational Practice

• Contribute to a nurturing, inclusive and relational school environment.
• Work closely with the pastoral team including the Pastoral Assistant. To support pupils in overcoming social, emotional and behavioural barriers to learning.
• Embed restorative and relational approaches in all interactions.
• Promote pupil wellbeing and personal development alongside academic progress.

9. School Events and Wider Contributions

• Assist with the organisation and administration of school events (e.g. Parent Evenings, Open Days).
• Attend meetings on Attendance when required
• Participate in pastoral meetings and contribute to whole‑school initiatives.
• Provide support to wider pastoral and curriculum teams as required.

10. Safeguarding, Confidentiality and Policy Compliance

• Adhere to all relevant school policies, including:
  • Attendance Policy
  • Pastoral Care Policy
  • Child Protection and Safeguarding Policy
  • GDPR policy
• Maintain strict confidentiality in all matters relating to pupils and families.
• Ensure that all communication involving school follows the school GDPR policy.
• Share information appropriately with relevant staff (e.g. Form Teachers, Heads of Year, SLT, Designated Teacher).
• Ensure all work reflects safeguarding best practice.

11. Training and Professional Development

• Participate in relevant in-service and external training.
• Engage in professional learning to enhance practice in:
  • Attendance improvement strategies
  • Nurture and relational practice
  • Family engagement
• Cascade relevant training and best practice to colleagues where appropriate.
• Support access to training opportunities for parents/carers where relevant.

12. General Duties

• Carry out additional duties as directed by the school, including:
  • Attendance-related meetings
  • Home visits
  • Supporting pupils and families in crisis or need
• Contribute to the ongoing development of attendance systems and pastoral provision.

Key Outcomes

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