Hybrid Customer Service Advisor – Local Services

Company: Westfield Secondary School
Apply for the Hybrid Customer Service Advisor – Local Services
Location: Sheffield
Job Description:

Sheffield City Council is seeking energetic Customer Service Advisors to support residents through our Core Customer Hub. You will handle inquiries across multiple channels, provide high-quality administrative support, and help customers access council services with accuracy and care.

Roles are based at Howden House with a hybrid working model, rota-based core hours, and full induction/training to develop knowledge of council services. Excellent customer service and confidentiality are essential.

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Posted: October 1st, 2026