Be a part ofsomething new and exciting; find your place at Riverstone.
Let’s startwith what is a Riverstone Residence? Think of a blend of outstandingapartments, with the services of a private members club and a luxury hotel.Riverstone offers a community for over 65’s that assists with maintaining anactive, independent and rewarding lifestyle whilst offering the reassurance ofservice, security and well-being support.
We are looking for an Operations& Wellbeing Coordinator to become a trusted operational partner to ourOperations Director and Wellbeing & Quality Director. This is a varied andinfluential coordination role at the heart of our operations.
You will create capacity for bothDirectors through proactive planning, coordination, reporting, governance andprocess improvement. As the operational backbone of these functions, you willmake priorities visible, keep actions and compliance activity on track, andidentify better, more efficient ways of working.
This is an exciting opportunity for an organised, analytical and improvement-focusedcoordinator who enjoys working across teams, building trusted relationships andturning complex activity into clear plans, high-quality reporting and consistent delivery.Key Responsibilities of the Operations & Wellbeing Coordinator role:
- Provide proactive executive support to the Operations Director andWellbeing & Quality Director, anticipating requirements and helping tomanage competing priorities.
- Coordinate diaries, meetings, presentations, papers, correspondence andfollow‑up actions, ensuring meetings run efficiently and agreed actions arecompleted on time.
- Own governance calendars for Health & Safety, Quality andoperational forums, coordinating agendas, minutes, papers and action logs.
- Maintain audit‑ready compliance records and monitor statutory deadlines,l licences, policy review schedules and facilities compliance actions, escalatingoverdue risks appropriately.
- Coordinate annual operational planning, quarterly business reviews,project plans, departmental priorities and milestone trackers.
- Maintain central trackers for planned maintenance, compliance actionsand operational improvement initiatives across Operations, Facilities andCommunity Teams.
- Coordinate the annual wellbeing programme, workshops and networkingevents, including relationships with external health professionals,communications, logistics, budgets, purchase orders and invoices.
- Develop dashboards and operational reporting, analyse trends, trackKPIs, resident satisfaction and operational performance, and highlight emergingopportunities or risks.
- Report on facilities KPIs, including compliance, reactive maintenance,contractor performance and action completion.
- Review and improve processes, standardise SOPs, templates and governancedocumentation, and promote effective digital working and Microsoft 365automation.
- Handle confidential information with professionalism and discretion,while building strong relationships with colleagues, residents, suppliers,contractors, regulators and other stakeholders.
This role will be great for you if
- Have experience supporting senior leaders in an executive, operations orbusiness coordination role.
- Are highly organised, proactive and confident managing multiplepriorities, projects and deadlines.
- Have experience coordinating governance meetings, maintaining actiontrackers and producing high‑quality documentation.
- Enjoy working with data and can create meaningful dashboards and reportsthat support informed decision‑making.
- Communicate clearly and professionally, with excellent written andverbal communication skills.
- Are an advanced user of Microsoft 365, including Excel, Word, Outlook,Teams and PowerPoint.
- Can influence stakeholders and build trusted working relationshipsacross different functions and levels.
- Have a continuous improvement mindset and the confidence to challengeinefficient processes constructively and implement better ways of working.
- Understand how AI tools can be used practically to improve efficiency.
- Can work with a high degree of autonomy, making sound day‑to‑daydecisions within agreed parameters and escalating strategic matters whereappropriate.
A rewarding role
- £43,000 a year startingsalary, plus performance‑related bonus
- Working hours are typically 8 hours per day, 40 hours per week, Monday toFriday.
- Annual Leave entitlement of 25days plus Bank Holidays, increasing with your length ofservice.
- Some of the other benefits that you will have access to include:
- Enhanced employer pension contribution
- Life assurance cover.
- Annual private health assessment.
- Season ticket loan scheme
- Save with us – access a range of discounts and cashback from hundreds of high street retailers on every day (and special day) items.
About Riverstone
Riverstone’sambition is to create exceptional London living for people over 65.
Riverstoneis addressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles theyenjoy. It will allow them to stay in the neighbourhoods they love and enablethem to live the life they want to live. With high specification apartments incentral locations, Riverstone’s residents will benefit from first -classfacilities, a like‑minded community, hotel‑like hospitality and – when needed –highly personalised, discreet care.
Our twoexceptionally designed developments in Fulham and Kensington are the first ofmany as we grow. Both opened in 2022. Our next location Riverstone BishopsAvenue is due to open in 2026.
Riverstoneis backed by Goldman Sachs, which is supporting the business’ ambition to builda portfolio of residences in prime central London locations.
Operations & Well-being Coordinator • London, England, United Kingdom
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