Customer Experience Specialist: Empathy-Driven Support

Company: Onefamily
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Job Description:

OneFamily in Brighton, UK is seeking a Customer Service Representative on a fixed-term basis. You will be the first point of contact for customers, handle inbound calls across our products, and guide accounts toward fair, effective outcomes.

You will own queries from start to finish, spot opportunities to improve processes, and collaborate with the wider Customer Services team to deliver outstanding service.

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Posted: October 1st, 2026