Air Imports Agent

Our client is a global Freight Forwarder based in the London Heathrow area. Due to the ongoing success and demands of their business, they are looking for a new Air Imports Clerk to focus on their temperature sensitive biological & pharmaceutical shipments, joining an existing team of Customer Ops Agents.

Ideally, we are looking for someone with relevant industry experience and background who is happy to work in a robust and progressive company.

Main Responsibilities:

• To prepare and present quotes for Air & Road consignments
• To provide Customer Service Excellence for both verbal and written communications
• Complete assigned tasks within agreed timeframes
• Complete bookings and sales according to both customer & company timescales
• To ensure data & security integrity of both customer & company information is always controlled
• Co-ordinate with other company offices & groups
• Co-ordinate transport with both UK & Overseas approved strategic service partners
• To provide guidance on appropriate paperwork for customs clearance
• Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licences, Customs Entry Documentation, and any other supporting shipping documentation
• Prepare & complete Customs Control submissions for Imports & Exports
• To work with all types of cargo and all necessary associated tasks
• To use company vehicles on occasion to deliver and collect paperwork and or shipments
• To undertake any training courses required to understand and complete job tasks
• To co-ordinate Group project tasks as and when directed

The role will require you to work Monday to Friday 8am – 4.30pm and 9.30am – 6pm on alternate weeks (any additional work is paid overtime). You will need to be a car driver and able to work to deadlines whilst always ensuring an exemplary level of customer service.

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