Reservations Agent: Elevate Guest Experience & Room Rates

Company: ibis, ibis Styles, ibis budget
Apply for the Reservations Agent: Elevate Guest Experience & Room Rates
Location: London
Job Description:

ibis London Blackfriars is seeking a Reservations Agent to join our frontline team in central London. You will handle calls, emails and walk-ins, process bookings, and contribute to delivering exceptional guest service.

You will work Monday to Friday 8:00 am to 4:18 pm with occasional shifts, using Opera Cloud PMS to optimise occupancy. Promote ALL Loyalty benefits and ensure bookings are accurate, delivering warmth to every guest.

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Posted: October 1st, 2026