Application Support Analyst (FX)

• Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
• Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
• Maintain and enhance support documentation, runbooks, and escalation procedures.
• Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
• Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
• Develop tooling to automate recurring processes.

In this role you will:

• Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
• Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
• Maintain and enhance support documentation, runbooks, and escalation procedures.
• Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
• Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
• Develop tooling to automate recurring processes.

We’d love to work with you if you have:

• Experience in GBM application support, preferably within FX.
• Understanding of FX products.
• Proven ability to troubleshoot issues and drive resolution.
• Strong communication skills and ability to interact directly with traders and sales staff.
• Experience with ITIL processes and incident management tools
• Familiarity with scripting and automation tools (Python, Tidal, Ansible) is a plus.
• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities

Preferred Qualifications

• Bachelor’s degree in Computer Science, Finance, or related field.
• Exposure to FX Options and exotic products support is highly desirable.
• Knowledge of regulatory environments and compliance standards in capital markets.

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