Business Support Coordinating Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 29/09/2026

Job Information

Community & Social

City Rumney

Province Cardiff (Caerdydd GB-CRD)

Postal Code CF3

Job Description

7 months Contract with a Local Authority

Job Purpose

As a Business Support Coordinating Officer (Grade 5), you will provide administrative and business support to the Development & Investment Team within Building Services. You will play a key role in managing housing asset data, supporting disabled adaptations, maintaining housing databases, coordinating works, and ensuring accurate performance and compliance reporting.

Key Duties/Accountabilities

• Maintain and update the Housing Asset Management Database (HAMD).
• Import and validate stock condition data and housing asset information.
• Manage annual servicing records and asbestos register information.
• Support the administration of disabled adaptations and housing improvement services.
• Receive and process enquiries from tenants, leaseholders, and service users.
• Allocate and monitor works and service requests.
• Maintain spreadsheets, databases, and specialist software systems.
• Support the management and monitoring of adaptation projects.
• Liaise with Occupational Therapists, contractors, tenants, and internal teams.
• Commission adaptation and improvement works through Building Services.
• Monitor adaptation budgets and produce management reports.
• Update and maintain records on Keystone Asset Management systems.
• Produce reports and performance analysis for management.
• Carry out customer satisfaction surveys and complaints administration.
• Ensure compliance with Data Protection requirements and Council procedures.
• Provide administrative support across Housing Improvement, Adaptations, and Voids services.
• Support service improvement initiatives and process development.

Essential Experience Required

• Previous experience in Business Support, Administration, Asset Management, Housing Services, or Property Services.
• Experience maintaining databases, spreadsheets, and electronic records.
• Experience producing reports and analysing data.
• Experience handling customer enquiries and providing administrative support.
• Experience working with performance data and monitoring systems.
• Experience coordinating work requests and tracking service delivery.
• Strong IT skills including Microsoft Office applications.
• Experience working with housing, property, asset management, or repairs systems would be advantageous.
• Strong organisational and communication skills.
• Experience managing sensitive and confidential information.

Essential Qualifications Required

• Relevant Administration, Business Support, Housing, or Asset Management experience.
• Right to Work in the UK.

Additional Information to Note

• Working hours: 37 hours per week.
• Monday to Thursday: 09:00 – 17:30.
• Friday: 09:00 – 17:00.
• Primarily working from home.
• Occasional office attendance required for meetings.
• Location: Quarry Road, Wenvoe, Cardiff, CF5 6AA.
• Online interview via Microsoft Teams.
• Interview Date: 7th October 2026.

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