IT Service Desk Team Lead — Hybrid & Service Excellence

Company: Withers
Apply for the IT Service Desk Team Lead — Hybrid & Service Excellence
Location: London
Job Description:

Withers is seeking an IT Service Desk Team Leader to oversee the UK and EU Service Desk, delivering high-quality, multi-channel support. The role requires holding the team to clear priorities, coaching analysts and managing escalations to uphold service levels.

The successful candidate will combine frontline support with leadership, driving continuous improvement and stakeholder communication across offices in the UK and Europe.

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Posted: October 1st, 2026