2nd Line IT Support Engineer | Remote & On-Site Escalations

Arc is seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either remotely or via escalations from the 1st Line Helpdesk. You will update our internal knowledge base with resolutions and escalate complex issues to resolve them efficiently.

You will also train junior engineers, manage incidents via ticketing systems, and occasionally visit customer sites to resolve recurring problems. A strong focus on security and documentation is essential.

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