About the Role
We are seeking an experienced and customer-focused IT Support Engineer to join our team on a 12-month fixed-term contract.
Based onsite in Cambridge, you will provide hands‑on technical support to end users within a business‑critical laboratory environment, ensuring IT systems, hardware, software, and peripheral devices operate efficiently and securely.
This role requires a proactive individual who can work independently while collaborating with internal IT teams, vendors, and stakeholders to support daily operations, laboratory technology, endpoint management, and ongoing IT projects.
Key Responsibilities
- Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
- Install, configure, maintain, and support desktop and laptop environments.
- Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune managed devices.
- Perform software deployment, application packaging, and endpoint configuration activities.
- Manage Windows patching, updates, and endpoint compliance processes.
- Perform routine maintenance, device lifecycle management, and technology refresh activities.
- Support hardware deployments, onboarding, office moves, and workstation setups.
- Assist with laboratory computer connectivity and collaborate with Networking, Security, Infrastructure, and Lab IT teams.
- Follow formal change management and change control processes within a regulated environment.
- Respond to incidents, service requests, and escalations within agreed SLAs.
- Maintain accurate asset management records, inventory audits, and CMDB updates.
- Utilise PowerShell scripting to automate administrative tasks and improve operational efficiency.
- Support local and global IT projects as required.
- Deliver end‑user training and guidance on approved technologies and IT best practices.
- Create and maintain technical documentation, knowledge articles, and support records.
- Ensure compliance with security, operational, and change management standards.
Skills & Experience Required
- 6–10 years’ experience in an IT Support, Desktop Support, End User Support, or Service Desk role.
- Strong troubleshooting experience across Windows operating systems, hardware, software, and peripheral devices.
- Experience supporting desktop, laptop, mobile, and collaboration technologies.
- Strong experience supporting Microsoft Endpoint Configuration Manager (MECM/SCCM).
- Strong experience supporting Microsoft Intune.
- Experience with software deployment, application packaging, and operating system deployment.
- Experience managing Windows patching and update processes.
- Working knowledge of PowerShell scripting.
- Experience working with ITSM/ticketing systems in SLA-driven environments.
- Knowledge of asset management, inventory control, and device lifecycle management.
- Experience following formal change management and change control procedures.
- Excellent communication, stakeholder management, and customer service skills.
- Ability to work independently within an onsite support environment.
- Experience supporting laboratory, scientific, pharmaceutical, manufacturing, or other highly regulated environments.
- Experience collaborating with global IT support teams.
- Knowledge of networking and endpoint security technologies
If you are an experienced IT Support Engineer looking for your next opportunity in a collaborative and fast-paced environment, we’d love to hear from you.
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