Hybrid Process Improvement Analyst — Member Services

Railpen is evolving how services are delivered and preparing for future demand. This role places you at the heart of change, helping shape processes that deliver better outcomes for our members and colleagues.

As a Process Improvement Analyst within the Process Engineering team, you’ll map current and future-state processes, run workshops, gather requirements and translate them into practical improvements with measurable benefits. This hybrid role supports the operating model of Member Services.

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