Customer Escalations Specialist — Drive Resolutions & CX

Daisy Group, soon re-branded as O2 Business, is seeking a Customer Service Specialist to deliver excellent service and ownership of customer resolutions. You will handle queries, de-escalate issues with empathy, and coordinate with internal teams to resolve complaints within a 9am–5.30pm weekday schedule.

Salary up to £33,000 per year DOE, with 24 days holiday plus bank holidays and additional perks. The role is based on-site with 4Com Ltd as employing entity, under the O2 Business umbrella.

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