Client Support Coordinator

Job Description

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Cammach are delighted to be working with our client, a leading Occupational Health Provider, to recruit a Client Support Coordinator. This is a permanent, staff position based in Aberdeen and will be fully office-based.

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RESPONSIBILITIES

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• Booking appointments n
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  • This will be done via our in-house management system

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  • Requests submitted via email or telephone calls

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• Preparation for appointments n
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  • Ensuring the clinical team have the required information to complete an appointment

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• Processing appointments n
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  • Checking certificates and reports are completed for issue to clients via our online portal

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  • Ensuring appointments contain relevant information to complete the appointment

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• Managing Trackers and Reports for outstanding tasks

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• Reception team support

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• Contacting external providers regarding updates on appointment outcomes

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• Allocated a task* each week

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Tasks* include the following

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• Reports

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• GP Chasing

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• Trackers

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• Emails

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• Diary management

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• Clinical support

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• Preparation for the next day

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REQUIREMENTS

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• Ability to work independently and part of a team

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• Strong communication and client facing skills

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• Excellent organisational skills

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• Strong confidence in learning new systems and programmes.

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