Hire & Sales Coordinator

Job Description

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Major Account Customer Hire & Sales Coordinator

n n n About the Rolen n n

We are seeking a proactive and customer-focused Major Account Customer Hire & Sales Coordinator to join a busy and fast-paced team. This is an excellent opportunity for an individual who thrives on building relationships, coordinating multiple requests, and delivering exceptional customer service.

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Acting as a key point of contact for major account customers, you will manage hire and sales enquiries from initial request through to completion, ensuring service level agreements are met and customers receive a seamless experience at every stage.

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Working closely with customers, suppliers, account managers, and operational teams, you will play a vital role in supporting business growth while maintaining the highest levels of accuracy, efficiency, and customer satisfaction.

n n n Key Responsibilitiesn n n

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• Coordinate all aspects of customer hire and sales requirements from enquiry through to fulfilment.

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• Manage multiple customer accounts, ensuring service level agreements and response times are consistently achieved.

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• Process quotations, contracts, and orders accurately using company systems.

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• Build and maintain strong working relationships with customers, suppliers, and internal stakeholders.

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• Source equipment and services from both internal divisions and approved external suppliers.

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• Negotiate delivery schedules, availability, and rates where appropriate.

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• Monitor ongoing enquiries and projects, ensuring customers are kept informed throughout the process.

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• Handle customer enquiries, breakdown requests, off-hires, and service issues in a professional and timely manner.

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• Liaise with operational teams to ensure equipment availability and service expectations are met.

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• Escalate and communicate any service concerns or operational challenges to relevant stakeholders.

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• Produce accurate reports and account updates for account managers and leadership teams.

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• Ensure all customer information, contracts, and records are maintained accurately.

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• Identify opportunities for additional sales, cross-selling, and enhanced customer support.

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• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

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n n n About Youn n n

To be successful in this role, you will demonstrate:

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• Previous experience within account management, customer service, sales support, hire control, coordination, logistics, or administration.

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• Excellent communication and relationship-building skills.

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• Strong organisational and time-management abilities.

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• The ability to manage multiple priorities within a fast-paced environment.

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• A customer-first approach with a focus on delivering exceptional service.

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• Strong commercial awareness and problem-solving skills.

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• High levels of accuracy and attention to detail.

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• Confidence working with internal systems and Microsoft Office applications.

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• A proactive attitude with the ability to work independently and as part of a team.

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• The ability to remain calm under pressure and meet deadlines consistently.

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n n n What We Offern n n

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• Competitive salary and benefits package.

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• Structured training and development opportunities.

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• Career progression within a growing and successful organisation.

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• Exposure to key national customer accounts.

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• Supportive and collaborative working environment.

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• Opportunity to develop commercial, operational, and account management skills.

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• Recognition and reward for individual and team performance.

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n n n Key Success Measuresn n n

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• Achievement of customer service and response time targets.

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• Accuracy of quotations, contracts, and customer records.

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• Customer satisfaction and feedback.

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• Effective management of account activity and enquiries.

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• Contribution to additional sales opportunities and revenue growth.

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• Strong stakeholder relationships across customers, suppliers, and internal teams.

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• Delivery of reporting and administration to agreed standards.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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