This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
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Description
WTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life Cycle. At the heart of this, we are looking for a talented and experienced SaaS / DevOps Release Manager to join us to help expand and manage our approach, capabilities, tools, and colleagues to deliver agile release management.
This role will be responsible for and lead key aspects of release management including planning, scheduling, communications, team coordination, deployment, and feature release. You will work closely with teams and stakeholders across the business including product management, engineering, and security to lead continuous release plans and establishing continuous improvement practices.
The Role
As a SaaS / DevOps Release Manager, you will :
Release Management & Governance
Establish and manage modern release practices including quality gates, automated checks, and release readiness criteria
Ensure alignment with governance, security, and compliance requirements while minimising manual intervention through automation
Manage risks, dependencies, and release decisions across multiple product teams
DevOps & Automation Enablement
Drive the adoption of CI/CD pipelines, release orchestration, and infrastructure automation across teams
Work directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines, GitOps, environment promotion models)
Identify opportunities to replace manual release activities with automated, repeatable processes
Support teams in implementing progressive delivery techniques (e.g. feature flags, canary releases, blue/green where applicable)
Tooling & Platform Integration
Collaborate with platform and engineering teams to align on DevOps tooling, pipeline standards, and release frameworks
Ensure release processes are integrated into developer tooling and platform capabilities, not operated separately
Contribute to standardisation of release patterns across SaaS products
Continuous Improvement & Metrics
Define and track DORA-style metrics (deployment frequency, lead time, change failure rate, recovery time)
Drive continuous improvement through data-led insights
Contribute to the evolution of ICT DevOps and SDLC practices
Coaching & Capability Building
Coach teams on DevOps practices, automation, and modern release approaches
Help teams transition from manual, process-heavy release management to automated, flow-based delivery
Act as a bridge between engineering, architecture, and governance
Qualifications
What you’ll bring
The essential skills/experience for this position are:
Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g., team sprint) basis to customers
Great working experience of Agile, SDLC and DevOps practices to effectively fulfil the role
Experience in modern release management tooling e.g. ServiceNow, BMC
Managing multiple and varied internal stakeholders and customers and cross-functional teams
Contributions into wider organisational practice improvement and evolution
Knowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approach
Strong working knowledge of CI/CD pipelines (e.g. Azure DevOps, GitHub Actions) and release automation
Experience implementing pipeline-based release controls, automated testing, and deployment strategies
Understanding of infrastructure as code (e.g. OpenTofu) and environment management concepts
Experience with cloud-native SaaS architectures (preferably Azure)
Familiarity with observability, monitoring, and release health metrics
Ability to work hands-on with engineering teams to diagnose and improve delivery pipelines
Understanding of modern DevOps practices and principles (GitOps, trunk-based development, progressive delivery)
Experience improving developer experience and reducing delivery friction through automation
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. xwwtmva Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
(ICT_TECH TD_2026_27R)
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