Senior Product Manager (Developer Ecosystem MCP)

• This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest – CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet’s voice to them
• This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge
• You will work remotely from the UK and report to the Director, Product Management
• Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap
• Own the activation and adoption pathway, understanding why connected organisations don’t become active tool callers, run research and data analysis against usage patterns, and shape product and go to market investments that convert connection into daily value
• Champion CLI power users, agent builders, and tool calling developers as core product personas, spending real time with them, understanding their workflows across Claude, Copilot, Gemini, and ChatGPT, and making their needs legible to engineering and product leadership
• Sit with customers on their actual use cases, run pilots and proof of concepts alongside client teams, capturing what they build with MCP tools and agents, and turning those engagements into showcases, reference stories, and adoption plays the field can run
• Be the field enablement engine for MCP, building the demos, playbooks, documentation, and enablement content that helps Sales, Customer Success, and Solutions teams tell the MCP story and land it with enterprise customers
• Document the platform for the people who use it, clear, current, use case driven documentation of MCP toolpoints, agents, and integration patterns that makes the ecosystem self serve for customers and internal teams
• Partner day to day with the MCP engineering lead as product and engineering peers, jointly owning the go live and launch plan for MCP capabilities, from how features are shaped and released to how the adoption curve is driven afterwards
• Help engineers see what customers see, bringing client use cases, research findings, and adoption data into engineering conversations so the team understands what to build to unlock more usage
• Be the internal front door for MCP, help other teams understand the tool surface, see where their capabilities fit, and take part in building toolpoints with us, maintaining a federated view of tool coverage and capability gaps across contributing teams
• Work closely with the Smart Assist team to ensure a coherent and aligned customer experience is delivered regardless of how customers access MCP capabilities, surfacing cross-team insights and dependencies
• Own business metrics, usage patterns, and data signals, partnering with Business Intelligence to define success metrics for every capability, instrument from day one, and use post launch data to guide iteration and prioritisation
• Author crisp product briefs and use case narratives grounded in customer evidence that give engineering and design unambiguous direction on the problem and the outcome
• Drive cross-functional alignment across UX research, GTM, Customer Success, Security, Smart Assist, and platform teams to move capabilities from concept to GA and measure adoption
• Represent MCP in leadership reviews and customer-facing conversations, including enterprise account engagements and external events, a leading voice for the platform inside and outside the company
• Shape the commercial trajectory of the MCP platform, contributing to pricing, packaging, and monetisation decisions as the platform matures
• Mentor incoming PMs and share platform and persona knowledge across the broader product organisation

Benefits

• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• US employees receive 12 paid holidays per year
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• Teleworking options from any registered location (role specific)
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity – Restricted Stock Units (RSUs) with all offers
• Monthly contributions toward your pension
• Mployer-paid Private Medical and Dental, additional cost for family members

Enough technical fluency to be credible with engineers and power users, you can read the landscape, ask sharp questions, write clearly about tools and agents, and participate in architecture discussions without needing to own technical directionStrong customer instincts, you know how to run structured discovery, synthesise signals from enterprise customers, translate customer needs into validated product decisions, and represent the customer voice credibly in technical and leadership conversationsAbility to work in the UK on an ongoing basisDemonstrated ability to drive cross-functional alignment across engineering, design, GTM, Customer Success, and Security, including dependencies across multiple product areas and teamsProven ability to navigate technically complex, ambiguous platform problem spaces and make clear scoping and prioritisation decisions across multiple engineering squads and product areasExcellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews, external events, and directly with enterprise customersHands-on fluency with AI assistants, agents, and CLI tooling, you are a power user of the tools your personas use, and experience with Agent platforms or developer-facing AI tooling; MCP strongly preferredExperience running customer pilots or proof of concepts and converting them into product evidence and reference storiesDemonstrated field enablement and storytelling ability, you can turn a client engagement into a demo, a playbook, a piece of documentation, or a showcase that moves both customers and internal teamsA track record of driving adoption and growth for a platform, API, or developer-facing product, you understand activation funnels, know how to find why usage stalls, and can articulate technical value to non-technical stakeholdersExposure to enterprise deployment complexity, regulated industries, admin governance is a plusA data-driven mindset, you define adoption, funnel, and business impact metrics before you ship, and you use post launch data and research to guide iteration and prioritisation7+ years of product management experience, including delivering high-impact features and driving adoption within enterprise SaaS or B2B software products

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